Customised Alphabet Heart Necklace

30-Day Return Policy (Silver Jewellery)

We offer a 30-day return/Exchnage policy from the day your order was delivered on unused and undamaged silver jewellery, provided that:

• Tags remain intact

• Items are returned in their original packaging with certificates, invoices, and any included materials

❌ Personalised, engraved or customised items, silver coins, and products marked as Final Sale are not eligible for return or exchange. We ensure the highest Quality inspection before we ship your product so your jewels are always the best quality. If ever you encounter any issue we are always happy to assist.
🎁 Free gifts, if any, must also be returned with the original purchase for a refund to be processed.

To request an exchange, email care@ornatejewels.com with your name and order number. Once approved, we’ll provide return/exchange instructions.

• Customers must securely package the jewellery in its original box.

• After inspection, we’ll ship your replacement.

• A flat $20 AUD exchange shipping fee applies.

How to Return/Exchange a Product?

1. Contact us at care@ornatejewels.com with your order details (or via WhatsApp at +91-8600718666).

2. Our team will respond within 24 hours (excluding Sundays and public holidays) and guide you through the process.

3. Seal the jewellery securely in its original box with tags, invoice, and certificates before handing it to the courier.

4. Once received and approved by our quality team, your refund will be issued to your original payment method.

⚠️ Items purchased with promotional codes or coupons may be refunded as store credit, at our discretion.
⏳ Please allow 10–15 business days for returns to reach us and for refunds to be processed.

Return & Exchange Terms

• Tags must remain intact.

• Jewellery must not show signs of wear, resizing, or alteration.

• Refunds/exchanges are processed only after inspection and quality checks.

Delivery Terms

• Orders are shipped in tamper-proof packaging via trusted international courier partners.

• Do not accept any package that shows signs of tampering or is empty. Always check contents before signing.

• Delivery timelines and guarantees are subject to courier partner terms. Incorrect address or name details may result in failed delivery.

Gold & Diamond Jewellery Returns

We offer a 15-day return and exchange policy from the date of delivery for gold and diamond jewellery, provided that:

• Tags remain intact

• Certificates and packaging are returned

• Jewellery shows no signs of wear, damage, or alteration

All returned items undergo quality and authenticity testing. Once approved, we will process your refund or exchange as requested.

Order Cancellation Policy

Orders can be cancelled within 24 hours of placement, provided they have not yet shipped. Once shipped, cancellations are not possible.