Shipping policy

Shipping & Delivery Information

At Ornate Jewels, we’re delighted to deliver our exquisite jewellery to customers across the world — safely, swiftly, and securely.

Our Trusted Delivery Partners

We ship all orders through DHL, UPS, FedEx Express, ensuring fast and reliable international delivery.

Delivery Timelines

10-12 business days

Every order is handled with utmost care from our facility until it reaches you. Please note: These are tentative delivery timelines based on standard shipping conditions. Actual delivery time may vary slightly depending on your country, local customs clearance, or unforeseen courier delays.
Rest assured, our team closely monitors every shipment to ensure your jewellery reaches you as quickly and safely as possible.

Shipping Charges

Shipping fees are calculated at checkout based on your destination.

Order Tracking

Once your order is shipped, a tracking link is shared with you via email.
This link allows you to follow your parcel in real time, from dispatch to doorstep.

We understand how special each Ornate piece is, and we’re here for you every step of the way.
If you ever need help understanding your tracking updates, locating your package, or coordinating delivery with the courier, our customer care team is always ready to assist.

You can reach out to us anytime at carecare@ornatejewels.com, and we’ll personally ensure your order is on its way safely. Alternatively, you can WhatsApp us at +91-8600718666

Duties & Taxes

All duties and taxes are already included in your checkout price —
there are no hidden fees or additional payments required upon delivery.

Insurance & Security

Every shipment is fully insured until it safely reaches you.
Your jewellery is protected at every step of the journey.

Need Help?

Our dedicated customer care team is happy to help with any queries regarding your order, shipping, or delivery.
We aim to make every step of your experience with Ornate Jewels smooth, transparent, and worry-free.

Contact us anytime at care@ornatejewels.com — we’re always delighted to assist you.

Packaging

Every Ornate Jewels order is thoughtfully packed to ensure your jewellery reaches you in perfect condition.
Each piece arrives in our durable, tamper-proof packaging, carefully sealed with the Ornate Jewels logo, and beautifully presented in our signature jewellery box — a symbol of trust, quality, and elegance.

Gifting with Ornate Jewels

If your purchase is meant for someone special, we’re delighted to offer complimentary gift wrapping along with a personalized message from you.
We take pride in hand-writing your message on an elegant card to make the gesture truly heartfelt.

Your gift will be presented in our exclusive Ornate Jewels gift box, wrapped with care and attention to detail.
Whether you’re having the gift delivered directly to your loved one or presenting it in person, it’s sure to bring a smile.

How to Add a Gift Message

During checkout, simply write your note in the “Gift Message” box.
Our team will handwrite your message on a distinctive Ornate card and include it inside the package — at no additional cost.